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Job Requirements of Contact Center Representative:
Required Knowledge, Skills, and Abilities
- A sound knowledge of telephone etiquette with the ability to speak in a clear voice
- Demonstrate accurate typing speed of 40 to 45 words per minute and basic computer skills
- Ability to learn and memorize details of the products being sold by the National Customer Care Center
- Ability to treat people with respect under all circumstances
- Ability to comprehend, capture as well as interpret basic customer information, asking questions as appropriate and not interrupting at inappropriate times
- Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
- Ability to work flexible shifts, including days, evenings, weekends and holidays
Qualifications
- High school graduate or equivalent preferred
- Six(6) months or more experience in a call center environment or customer service experience preferred
Do you meet the requirements for this job?
Contact Center Representative
JOIN OUR HISTORIC TOURS OF AMERICA FAMILY
Job Summary
Our ideal Online Ticket Sales and Customer Service Representatives have a passion for helping people make their vacation experience a memorable one. A sincere love of history and the culture of our cities is helpful. You will be responsible for effectively selling the appropriate tour package each guest based on the knowledge of our products, pricing and the content of all ticket packages.
Employee Benefits
- Competitive pay and paid training
- All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
- All FT, PT and Seasonal employees are eligible for:
- Paid sick time
- 401K plan with company matching*
- Flexible schedules, including a combination of weekdays and weekends are available
- Fun, upbeat work environment with various award and recognition celebrations throughout the year
- Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents. Employer pays 100%
- Discounts in retail stores and free admission to all company attractions
Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah and Washington, DC since 1980!
Start your new Career With Us Today!
*Eligibility requirements may apply
Job Requirements:
Required Knowledge, Skills, and Abilities
- A sound knowledge of telephone etiquette with the ability to speak in a clear voice
- Demonstrate accurate typing speed of 40 to 45 words per minute and basic computer skills
- Ability to learn and memorize details of the products being sold by the National Customer Care Center
- Ability to treat people with respect under all circumstances
- Ability to comprehend, capture as well as interpret basic customer information, asking questions as appropriate and not interrupting at inappropriate times
- Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
- Ability to work flexible shifts, including days, evenings, weekends and holidays
Qualifications
- High school graduate or equivalent preferred
- Six(6) months or more experience in a call center environment or customer service experience preferred