Retail Food Services Manager (Full Time) Conch Fritter Stand in Key West, FL at Historic Tours of America, Inc

Date Posted: 9/11/2022

Job Snapshot

  • Employee Type:
  • Location:
    Key West, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary

The Retail Store Manager’s responsibilities include:

  • Manage and supervise the staff to achievea high level of customer service and sales goals; plan and organize workloads and staff assignments/schedules to ensure most efficient use of staff; participate in the interview and approval process; train, counsel, motivate, communicate job expectations, and evaluate assigned staff; conduct annual performance evaluation with staff, review progress and direct changes as needed; give recommendations on advancements and disciplinary actions. Report and coordinate responses with the Retail Operations Manager or theRetail General Manager, in his/her absence on employee relations issues such as severe employee complaints, harassment allegations and civil rights complaints.

  • Follow company policy and procedures to terminate employees.

  • Ensure compliance to all Historic Tours of America, Inc (HTA) policies, procedures and programs.

  • Initiate, process and review all assigned reports and paperwork promptly and accurately; assure proper approvals have been acquired when required.

  • Monitor merchandise inventory for acceptable levels.

  • Accountable for security of merchandise inventory, monies/receipts, equipment and property.

  • Knowledgeable of store budget numbers, daily sales and sales quotas.

Job Requirements

  • High degree of self-motivation and the ability to work independently and as a team memberwithin the scope of established rules and regulations.
  • Knowledge of principles and methods for promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
  • Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

  • Knowledge of principles and procedures for personnel recruitment, selection, training, employee relations and investigation.

  • Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

  • Ability to make a budget, determine how money will be spent to get the work done, and accounting for these expenditures.


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