Customer Service Representative in St. Augustine, FL at Historic Tours of America, Inc

Date Posted: 1/24/2023

Job Snapshot

Job Description


This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!

Position Summary

The Customer Service Representative is responsible for managing a large number of inbound telephone calls promptly for a tourism company with operations in seven cities.  This position is an onsite position at our National Call Center in St Augustine, FL.  

  • Competitive pay and paid training
  • All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
  • All FT, PT and Seasonal employees are eligible for:
    • Paid sick time
    • 401K plan with company matching*
    • Flexible schedules, including a combination of weekdays and weekends are available
    • Fun, upbeat work environment with various award and recognition celebrations throughout the year
    • Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents.   Employer pays 100%
    • Discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah and Washington, DC since 1980! 

Start your new Career With Us Today!

*Eligibility requirements may apply




Job Requirements

Required Knowledge, Skills and Abilities

  • Must be able to answer a large volume of inbound calls
  • Ability to learn and memorize details of the porducts sold by the National Customer Care Center within the first 90 days
  • Be computer literate and keyboard/mouse proficient with a working knowledge of and ability to use various types of computer software
  • Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
  • Ability to stand/sit for long periods of time
  • Ability to use a headset for long periods of time
  • Ability to handle stressful situations and difficult people on the phone while maintaining a professional and pleasant demeanor
  • Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
  • Ability to work flexible shifts, including days, evenings, weekends and holidays


  • High school graduate or equivalent preferred
  • Prior customer service experience preferred
  • Outgoing and enjoy working with the public



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