Customer Service Representative in Key West, FL at Historic Tours of America, Inc

Date Posted: 9/20/2022

Job Snapshot

Job Description

JOIN OUR FUN-EMPLOYED FAMILY!

This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!

You've seen the original orange-and-green trolleys all over the city and probably thought, 'What a fun company that must be’. Well, you're absolutely right!

Position Summary

The Customer Service Representative gives accurate information about sightseeing tours and guides customers to the Old Town Trolley stops/ticket booths, and effectively control guest lines and organize tour departures to ensure tours stay on schedule.

What We Offer:

  • Competitive pay and paid training
  • All FT Employees are eligible for 2 weeks of paid vacation time as well as company sponsored health and wellness plans
  • All FT, PT and Seasonal employees are eligible for:
    • Paid sick time
    • 401K plan with company matching*
    • Flexible schedules, including a combination of weekdays and weekends are available
    • Fun, upbeat work environment with various award and recognition celebrations throughout the year
    • Teladoc - 24 hr. access to doctor by phone or computer for employee and their dependents.   Employer pays 100%
    • Discounts in retail stores and free admission to all company attractions

Operating tours, attractions and retail in Boston, Key West, Nashville, San Diego, St. Augustine, Savannah and Washington, DC since 1980! 

Start your new Career With Us Today!

*Eligibility requirements may apply

 

 

 

Job Requirements

Required Knowledge, Skills and Abilities

  • Must be able to board and exit the trolley and assist guests with boarding and exiting the trolley
  • Accurately handle money, credit cards and cash receipts
  • Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
  • Ability to stand for long periods of time and work outside in the field and tolerate a wide range of temperatures and weather conditions
  • Ability to handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant demeanor
  • Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
  • Ability to work flexible shifts, including days, evenings, weekends and holidays

Qualifications

  • High school graduate or equivalent preferred
  • Prior customer service experience preferred
  • Outgoing and enjoy working with the public

 

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