Aquarium Customer Service Representative in Key West, FL at Historic Tours of America, Inc

Date Posted: 5/7/2021

Job Snapshot

Job Description

JOIN OUR FUN-EMPLOYED FAMILY!

This is a GREAT opportunity to SHINE the spotlight on your CUSTOMER SERVICE skills!!!

Our ideal Customer Service Representative has a passion for helping people and making their Aquarium experience a memorable one. 

The Customer Service Representative gives accurate exhibits and tour times, while effectively controlling guest lines to ensure tours stay on schedule.

Full-Time, Part-Time and Seasonal positions may be available.

Weekends/Holidays Required.

 

Job Requirements

Required Knowledge, Skills and Abilities

  • No prior knowledge is required, paid training is provided
  • Ability to perform on-your-feet routine physical activity
  • Ability to work independently over long periods of time within the scope of established rules and regulations to satisfy the needs of our guests
  • Ability to stand for long periods of time and work outside in the field and tolerate a wide range of temperatures and weather conditions
  • Ability to handle stressful situations and difficult people both in person and via the radio while maintaining a professional and pleasant demeanor
  • Ability to read, write and speak fluent English in order to communicate with fellow CASTmembers and the general public
  • Ability to work flexible shifts, including days, evenings, weekends and holidays
  • Ability to lift up to 50 pounds

Qualifications

  • High school graduate or equivalent preferred
  • Prior customer service experience preferred
  • Outgoing and enjoy working with the public

CASTmember Benefits

  • All FT Employees are eligible for paid vacation time as well as company sponsored health and wellness plans
  • All FT, PT and Seasonal employees are eligible for:
    • Paid sick time
    • 401K plan * * Eligibility requirements must apply
    • Flexible schedules, including a combination of weekdays and weekends are available
    • Fun, upbeat work environment with various award and recognition celebrations throughout the year
    • Discounts in retail stores and free admission to all company attractions

 

Successful candidate must pass a drug test and a background search

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